pinasgems Privacy Policy – How We Handle Your Personal Data

What Personal Information Do We Collect and Why?

When you register and use the pinasgems platform, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure. The types of information we collect include your full name, date of birth, email address, contact number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. Additionally, we collect technical data such as your IP address, device type, browser version, and session activity logs to help us detect fraud and maintain platform security. All information collected is used solely for the purposes described in this policy and is not sold to third parties.

How Is Your Information Used?

The personal data we collect is used to create and manage your pinasgems account, verify your identity in line with applicable regulations, and process your financial transactions accurately and securely. We also use your information to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given consent, we may also send you promotional updates about new offers available on the Promotion page or new features on the platform. You can withdraw your consent for marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Who Do We Share Your Information With?

pinasgems does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and fraud prevention partners — but only to the extent necessary to perform those services. These third-party providers are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.

How Long Do We Keep Your Data?

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum period following account closure to comply with anti-money laundering and financial record-keeping obligations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you wishto request early deletion of your data, please contact us directly and we will assess your request in line with our legal obligations.

Cookies and Tracking Technologies

pinasgems uses cookies and similar tracking technologies to improve your experience on our platform. Essential cookies are required for the platform to function correctly — they enable features such as keeping you logged in, remembering your preferences, and maintaining session security. We also use analytics cookies to understand how players navigate the platform so we can improve usability and performance over time. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use the pinasgems platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

Your Rights Over Your Personal Data

As a user based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no longer a lawful basis for retaining it. You also have the right to object to certain types of processing, such as direct marketing, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page. We will respond to all valid data requests within a reasonable timeframe and in accordance with applicable Philippine data protection regulations. We are committed to handling all privacy-related queries with care and transparency.

Security Measures We Have in Place

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your data, and regular security reviews. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your pinasgems account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action to protect your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws. When we make material changes, the updated policy will be published on this page with a revised date at the top. Your continued use of the pinasgems platform after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always informed about how we handle your personal data. If you have any questions about this policy or how your data is used, please reach out to our support team at the contact details provided in the footer.